Work With Me
You don't need to know what the solution is.
You might know that training isn't consistent. A process has become harder than it needs to be. Important knowledge lives with one or two people. Your team has access to tools they're not confidently using. Or something simply isn't working as well as you know it could.
That's enough to start.
I work with you and the people closest to the work to understand what's actually happening, uncover the gaps and opportunities, and figure out the right way forward.
When might you bring me in?
"Everyone does it slightly differently."
You have a process, but the way it's carried out depends on who's doing it.
"Only Sarah knows how to do that."
Important knowledge sits with individuals and isn't documented or easily passed on.
"We trained everyone on this already."
Training happened, but people still need help or don't have anything practical to refer back to.
"We're paying for it, but nobody really uses it."
You've introduced Microsoft 365, Copilot, AI or another tool, but adoption hasn't followed.
"New starters just shadow someone."
Onboarding depends on who's available rather than a consistent training experience.
"There has to be an easier way of doing this."
A process works, but it's repetitive, inconsistent or taking more time than it should.
How We Work
You don’t need to know what the solution is before we start. We begin by understanding what’s happening in your business, then work out the right way forward.
01. Kickoff Chat
A free, relaxed first conversation about your business, what you’ve noticed and what you’d like to improve.
You don’t need a brief or a solution in mind. This is simply a chance for us to understand the situation and see if we’re a good fit to work together.
02. Strategy Session
If there’s a good fit, we’ll dig a little deeper into the specific process, challenge or training need.
We’ll define what should be explored during the Deep Dive, who I may need to speak with and what information will help me understand the bigger picture.
03. Deep Dive
This is where we get into the detail.
Onsite or virtually, I’ll look at the process from start to finish, speak with the people doing the work and review the knowledge, tools and resources already in place.
I’ll ask questions, look at how different people approach the same work and uncover the things that aren't always visible from the outside.
04. Analysis
Once I’ve gathered the information, I look for the patterns.
Where are things being done differently? Where is time being lost? What knowledge isn't documented? What workarounds have people created? What’s working really well that could be shared more widely?
This is where the gaps, opportunities and potential improvements start to become clear.
05. Results & Recommendations
We’ll come back together and I’ll walk you through what I’ve found, what’s already working well and where I see opportunities to improve.
There’s no predetermined solution.
The right next step might be business training, a process improvement, better documentation, AI-supported training videos and resources, better use of technology you already have, or a combination.
06. Build & Deliver
If you’d like me to take the recommendations further, I’ll design and develop the agreed solution around your business.
That could include a tailored training programme, process improvement plan, AI-supported training videos and resources, Train the Trainer support, or a blended approach.
The goal is simple: understand what’s happening, keep what works and improve what doesn’t.
What We Can Build Together
Once we understand what’s happening in your business, we can build the solution around what your people and processes actually need.
Business Training Programmes
Practical training designed around the way your business works.
From onboarding and process training to new systems or ways of working, programmes can include structured sessions, supporting resources and everything your team needs to put the learning into practice.
Training Resources & Knowledge Capture
Important knowledge shouldn’t disappear when someone changes role, leaves the business or simply isn’t there to answer the question.
I can turn business knowledge and processes into practical guides, checklists, documentation and learning resources that are easy for your team to find, understand and use.
Not every business will need all of these. The Deep Dive helps us work out what will actually make a difference.
Process Improvement
Sometimes training isn’t the answer.
If the Deep Dive identifies unnecessary steps, inconsistencies or opportunities to work more efficiently, I can turn those findings into clear recommendations and a practical implementation plan.
Train the Trainer
Want to keep training in-house?
I can prepare someone within your business to deliver the programme themselves, with the training materials, guidance and handover resources they need to continue it confidently, even when responsibilities change.
AI-Supported Training Videos
Turn the things you explain again and again into training your team can access whenever they need it.
Videos can support onboarding, process walkthroughs, FAQs, safety information, software guidance, internal updates and refresher training.
Microsoft 365 & AI Adoption
If technology is part of the solution, I can help your team make better use of the tools already available to them.
That can include practical support with Microsoft 365, Copilot and AI, focused on how those tools fit into real day-to-day work rather than introducing technology for the sake of it.
What I Won’t Do
I won't recommend AI because AI is trending.
I won't recommend training if training isn't the problem.
I won't suggest replacing a process that's already working.
And I won't introduce another system just because one exists.
We'll understand what's happening first. Then we'll decide what actually makes sense.